ΘΕΜΑΤΙΚΗ ΠΥΛΗ

Abstract : In this work, a knowledge-based system for the benchmarking of public university libraries was developed in order to provide more useful information for decision-making and process benchmarking. This knowledge-based system converts numerical data into information that can be used to evaluate relative efficiency of public university libraries in Taiwan. We propose an integrated framework for the benchmarking wheel and knowledge-based system, including a database management subsystem, model base subsystem, knowledge acquisition subsystem, and dialogue subsystem.

Abstract : This paper proposes a framework for assessing the technical efficiency of 118 university libraries from Australia, Austria, Canada, Germany, Switzerland and the United States. The flexible non-parametric approach of data envelopment analysis has been chosen to analyse the performance differentials of university libraries. We also investigate whether the institutional settings affect the degree of library efficiency. The findings of the intercountry efficiency comparison revealed that almost one-third of the university libraries are technically efficient.

Abstract : Queensland University of Technology (QUT) Library, using a process improvement concept of benchmarking, compared its acquisitions and cataloguing, document delivery and research support services with those of the University of New South Wales Library. The paper discusses experience and outcomes from the point of view of the benchmarking proposer and the partner. The results were a catalyst for change in some areas at QUT.

Abstract : Customer satisfaction and service quality have so far been evaluated mostly from a local perspective although the quality element has been firmly established in academic library management for at least a decade. Critics of inter-institutional comparisons often object that different preconditions are not considered adequately.