Abstract : Total Quality Management (TQM) is a management philosophy which is driven by customer needs and a commitment to continual quality improvement. A system which focuses on processes as much as products, key components of its methodology include customer input, staff participation and continual measurement of its success. This essay summarises where TQM has been successfully used in libraries and information services, and includes an outline of its implementation in selected case studies from overseas and Australia.
Abstract : Discussions of quality in library cataloguing are traced from early library science literature to current debates. Three studies that examine dimensions of quality cataloguing in academic libraries, public libraries, and school libraries and a review of vendor processes update the issues surrounding a definition of bibliographic record quality and quality assurance processes.
ABSTRACT : This exploratory study considered the problem of assessing quality in academic libraries. The research question that framed the investigation asked whether service quality scores from the LibQUAL+™ instrument were related to the following college or university characteristics: institutional type, enrollment level, or the level of investment made in libraries. Data regarding Carnegie classification, FTE enrollment, and library expenditures were collected for 159 college and university libraries that participated in LibQUAL+™ during 2006.
Abstract: Quality Management is one of the management challenges in libraries. The quality of the service provided makes the difference between academic libraries and other information service providers. There are a variety of quality management projects – mainly in public –libraries in Germany of which some will be introduced in this paper. Best practices in two academic libraries reveal how Total Quality Management (TQM) can be implemented and established in the day-to-day management of libraries successfully.
Η ιστοσελίδα ASLIB περιλαμβάνει υλικό για θέματα πληροφόρησης και βιβλιοθηκονομίας. Υποστηρίζει τους βιβλιοθηκονόμους παρέχοντας πληροφοριακό υλικό, εξειδικευμένη κατάρτιση, πρακτική άσκηση, συμβουλές και διεθνή δικτύωση και εμπειρογνωμοσύνη στη διακυβέρνηση και τη διαχείριση των πληροφοριών
Η ιστοσελίδα της Annual Reviews περιλαμβάνει κείμενα κορυφαίων επιστημόνων για θέματα που σχετίζονται με τη Βιοϊατρική, τις Φυσικές και Κοινωνικές Επιστήμες και τα Οικονομικά.
