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The digital library as place

Purpose

– The purpose of this paper is to present a high‐level investigation of the physical‐conceptual continuum occupied by both digital and physical libraries.

Design/methodology/approach

– A framework is provided for thinking about the notions of place and library. The issue of materials and the ideas they represent is considered. Places for people are considered, including issues of people's sense of place in physical and digital spaces. The issue of physical and digital spaces as places for work, collaboration, and community‐building is considered.

Use of Circulation Statistics and Interlibrary Loan Data in Collection Management

Abstract : The authors analyzed the holdings, circulations, and interlibrary loan (ILL) borrowing requests of the English-language monograph collection at the University of Colorado at Boulder. Data for each area were mapped to conspectus subject areas, using Library of Congress Classifications, and then compared. The resulting data and subject distributions were analyzed by overall holdings, transactions per item, percentage of collection circulated, and a ratio of ILL holdings to requests.

The Impact of Electronic Full-Text Resources on Interlibrary Loan

Abstract : This article presents the results of a study performed on the interlibrary loan patron request records at the library of John Jay College of Criminal Justice, an urban commuter college with a specialized curriculum. The findings suggest that the increasing availability of electronic full-text resources has had a significant impact on the volume of faculty and graduate student interlibrary loan borrowing of nonreturnable, photocopied materials. This appears to be the case across disciplines and regardless of the currency of the needed materials.

Patron‐focused services in three US libraries: collaborative interlibrary loan, collection development and acquisitions

Abstract : To improve service and increase user satisfaction, some libraries are exploring new models of collaboration among the Interlibrary Loan, Collection Development and Acquisitions departments. One public library and two university libraries present models in which funds were set aside to purchase materials requested by library users through interlibrary loan. The models differ in some details but in all cases interlibrary loan staff select the titles to be purchased and acquisitions staff rush order the requested titles.

Service quality: An unobtrusive investigation of interlibrary loan in large public libraries in Canada

Abstract : The quality of interlibrary loan services was investigated from the dyadic perspective of the library and the library customer. The study paired the use of a valid, reliable measuring instrument, SERVQUAL, with an unobtrusive approach related to 130 contrived interlibrary loan transactions in 38 large public libraries in Canada. Library measures of quality produced a fill rate of 52% and a turnaround time of 38 days. Customer expectations of quality proved higher than their perceptions of the quality of services they had received.

ARL/RLG Interlibrary Loan Cost Study

Abstract : The purpose of this study is to provide data for making decisions on whether to buy or borrow research materials and whether to use fee-based suppliers or interlibrary loan for obtaining photocopied materials. The study is based on 1991 information collected in a survey of 76 U.S. and Canadian research libraries.

Light at the end of the tunnel: transitioning from one interlending system to another

Purpose

– This paper aims to outline the transition of two libraries from one automated interlending system (OCLC VDX) to another (Relais ILL).

Design/methodology/approach

– The paper provides historical background and context for the change, the transition planning, processes undertaken to ensure success, and the challenges and lessons learned along the way.

Findings

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