An investigation on the critical success factors of total quality management implementation in Libyan construction organisations

The paper presents an investigation on the Critical Success Factors (CSFs) of the implementation of Total Quality Management (TQM) in Libyan construction organisations. A thorough review of literature has been carried out to identify the CSFs, which were then used to develop a questionnaire. Of 200 questionnaires distributed to contractors in Tripoli, 130 were completed and returned, representing a response of 65 per cent. Among of these participating organisations about two-third are from the public sector, and the rest from the private sector. The data were analysed using Principal Component Analysis (PCA) which revealed the internal structure of the data in a way which best explains the relationships between CSFs. The findings identified five reliable and valid TQM constructs, namely ‘organisation management’, ‘communication to improve quality’, ‘training and development’, ‘employee’s involvement and recognition’ and ‘culture’. The findings revealed a low level of CSFs implementation, which might be originated from little understanding of the fundamental TQM principles