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ΕΡΕΥΝΕΣ ΙΚΑΝΟΠΟΙΗΣΗΣ ΧΡΗΣΤΩΝ

ΕΡΕΥΝΕΣ ΙΚΑΝΟΠΟΙΗΣΗΣ ΧΡΗΣΤΩΝ

Explaining User Satisfaction with Academic Libraries: Strategic Implications

Competitive pressures, information availability, rising costs, and an increasingly aware and selective student population mandate that academic libraries become more user focused. This calls for a better understanding of the specific needs of library users in order to provide the appropriate type and level of service that meets those needs. This study proposes and tests a five-factor model to explain user satisfaction with academic libraries. Students availing the services of three academic libraries in Erie, Pennsylvania, were surveyed over a period of three semesters.

Library Research Service

Ιστοσελίδα της Library Research Service για το σχεδιασμό και την υλοποίηση Ερευνών Ικανοποίησης Χρηστών σε Βιβλιοθήκες.

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